...is a question we're asked from time to time by our donors. And so in this post, we thought we'd share how the feedback system works.
Typically you can expect to receive your feedbacks within 6-8 months of having made the transaction. However, the feedback team strives to send you the feedback report of the utilisation of your donation as quickly as is possible.
Currently, the average time that we are taking to send a feedback is about within three months of a donation being made through GiveIndia.
We have given NGOs six months to get back to us for the following reasons:
1. The donation has to be utilised by the NGO for a beneficiary. NGOs may not have beneficiaries readily available at the time that they receive the donation.
2. Some donation options such as those relating to construction of wells, or planting for kitchen gardens require more time.
The process that GiveIndia follows is once a donation has been disbursed, the NGO send us the feedback as per what was committed by them.
These reports are further processed for accuracy, appropriateness , language and formatting. We are currently using a rural BPO for this part of the process.
We receive the formatted reports and then they get sent off to the donor.
We will continue to strive to reduce the time and have incorporated many systems and processes both at our end and the NGOs' that will make this more easily possible.
Very nice post.
Invitation letter