GiveIndia promises donors who donate through us a detailed feedback report of how their money helped change a life. What many people don't realize is that this is a personalised report, as in every feedback features a different beneficiary. So, for example if you donated a cataract operation and your best friend donated a cataract operation, you both wouldn't get the same generic report of how the operation benefited a person in need. No, you would get the story of Mr. xyz and how this operation helped change his life and your best friend would get a feedback report featuring Mrs. abc and how the operation changed her life.
Our partner NGOs are responsible for collecting this information, in many cases along with a photograph of the beneficiary and sending it to GiveIndia. And then we forward it to the donor. In the 2007/8 financial year, the GiveIndia feedback team ensured that 14,000 feedback reports got sent to donors. Pretty amazing, huh?
From time to time we have situations where the NGO doesn't send us timely reports or is no longer partnered with us so doesn't keep their promise about old feedbacks that they still owe us. These "missing" feedbacks are a very small number, less than 1% but that doesn't make them less important to us. The feedback team at GiveIndia, in the last few months, has been conducting a MAJOR exercise to try and get all these overdue feedbacks squared away, and have been fairly successful at sending out dozens of overdue reports.
Just four days ago, Mr. Srikanth Kalisipudi, a donor who got his feedback long after it was due, emailed us. He said "Feedback was good and I really appreciate the team for that. Till now I was thinking the money donated has gone but now after 3 years I got a mail from you saying that the money was utilized for the cause."
So while it is obviously better to be on time than late (and that is what we strive for), it is also better to be late than never. If we didn't send him the report, Mr. Kalisipudi may have always had doubts about GiveIndia and maybe about donating to charitable causes. So, GiveIndia's promise to donors will never be taken lightly; we'll do everything we can to fulfill it.
Tuesday, April 29, 2008
Feedback reports - a GiveIndia promise to donors
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4 comments:
I must say your efforts are commendable. I too was satisfied when I received my feedback report.
Thanks Bhagya. Even though we do this work day in and day out, it still makes us really happy when we get positive feedback from donors.
Sir,
Your efforts are commendable. however, there is another angle to this medical help.
A thyroid operation costs around 75,000 in a tier-II city. you know. only 15000 costs for medicine and boarding, and operation theater charges.
the remaining 60,000 costed for the doctor fees. 50,000 for the doctor and 10,000 for anaesthicians and nurses.
Are we going to use those donors money to feed this selfish doctors?
It would create a sea of changes, if we bring one key surgeon in every department to serve the poors either freely or for an affordable fees..
Currently puttaparthi saibaba is doing this noble service of free heart operation to poor people.
Mr Senthilraja,
Thanks for visiting!
Before we put up any donation option on our site, we carefully look at the cost break-up of this option. For example if you click on the link below, you will see that of the Rs1000 that Sankara Nethralaya charges for a cataract operation, not even Rs1 goes towards doctor's fees.
http://www.giveindia.org/give/ngoprofile/ShowDonationOptionsDetails.do?ngoid=37&optionid=218&quantityForUser=0
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